Refund policy

Returns 

At this time we DO NOT except returns. We are a made to order business. PLEASE read each listing carefully and PLEASE check measurements prior to ordering. Thank you!

Exchanges 

We do NOT offer exchanges at this time. PLEASE check measurements prior to ordering!

Damaged Goods 

Upon receiving your package, please check that it is free of damages. If an item is damaged, please email a picture of the damage to peneloperayneco@gmail.com  In the subject line of your email, please put "Damaged."

After the damage is reviewed, we will email you a prepaid return label and information regarding store credit. Once you've received the label, please send back the damaged item within 7 days. 

We cannot offer refunds or credit after an item has been worn or washed. After the item has been worn Penelope Rayne is not liable for any damage.